Terms and Conditions

Terms & Conditions – GoofySanta

1. General Information

Company name: GoofySanta

Customer Service Email: Hello@goofysanta.com

2. Payment

On www.GoofySanta.com you can pay with Visa, Mastercard, Maestro, PayPal, Apple Pay and GoofySanta gift cards. GoofySanta does not charge additional fees for card payments.

The payment will only be charged to your account once your order has been shipped from www.GoofySanta.com. We will never charge an amount higher than the one you approved at checkout.

2.1. Reservation

If you use an international payment card such as Visa or Mastercard, the approved amount may be automatically reserved on your account. The card issuer decides both the reservation and the release of the funds in case of cancellation.

3. Delivery

Delivery is carried out by recognized couriers such as FedEx, GLS, UPS or local postal partners. Estimated delivery time is 1–3 business days.

GoofySanta delivers within the USA and Europe.

3.1. Delivery Costs

Orders over €80 / $80 → Free shipping
Orders under €80 / $80 → Shipping cost €6.95 / $6.95
Home / business delivery → €6.95 / $6.95

4. Right of Withdrawal

You have a 14-day right of withdrawal from the date you receive your order. Additionally, you have a 100-day exchange window (for another size, another item or a gift card) as long as the product has not been used and is returned in resalable condition.

The withdrawal period ends:

14 days after you receive your item.
If multiple items are shipped separately: 14 days after the last item is received.
If an order is delivered in several parts: 14 days after the last part is received.
For regular deliveries of goods: 14 days after the first delivery.

If you wish to receive a refund, the returned package must reach us within 24 days of receiving your order (14 days to notify us + 10 days to return). If the item is returned after this deadline, a GoofySanta gift card will be issued instead of a monetary refund.

To notify us of your withdrawal, send a clear statement by email to: Hello@goofysanta.com.

You may also use the standard withdrawal form provided in Section 8 of these terms and send it to Hello@goofysanta.com.

Important: You cannot exercise your right of withdrawal by simply refusing delivery without notifying us clearly.

4.1. Partial Withdrawal

You may return one or several items from an order. However, shipping costs will not be refunded if only part of the purchase is cancelled.

4.2. Returns

You have a 14-day withdrawal right and a 100-day exchange right. If you wish to return one or more items, please contact us at Hello@goofysanta.com with your order number and details of the items you want to return.

Once your return is approved, you will receive a prepaid return label by email.

Return costs: A return fee of €16.95 / $16.95 will be deducted from your refund.

For exchanges, the customer pays the return cost (€6.95 / $6.95), and GoofySanta covers the shipping cost of the new item sent to you.

Return process:

Email Hello@goofysanta.com with your order number and the items you wish to return.
Receive your return label by email and print it.
Carefully pack the items along with your order confirmation.
Attach the return label securely to the largest surface of the parcel.
Drop the parcel off at your nearest postal drop-off point.

Please keep your postal receipt and any tracking number. The customer is responsible for the goods until they are received by GoofySanta.

Note: We do not accept cash-on-delivery or collect-on-delivery shipments.

4.3. Condition of Returned Goods

You are only liable for any reduction in the value of the goods resulting from handling other than what is necessary to determine the nature, characteristics and function of the products – similar to trying on an item in a physical